Shipping policy
If you have any questions about shipping or your order, please contact us at Support@MavoGift.com. We usually reply within 1–2 business days.
Please notice to fill full information (including house number, apartment number...) on your shipping address.
Thank you for your order, We strive to ship orders as quickly as possible.
WHERE DOES MavoGift DELIVER?
We currently ship to the United States, the United Kingdom, Canada, and Australia.
SHIPPING FEE
Orders of $45.00 or more qualify for free standard shipping.
Orders under $45.00 will be charged a flat shipping fee of $9.00 at checkout.
SHIPPING ORIGIN
Orders are fulfilled and shipped from our fulfillment facilities in China. Delivery times may vary depending on the destination country, customs processing, and the shipping carrier.
SHIPPING METHODS
We use reliable shipping carriers depending on the destination and availability, such as USPS, UPS, DHL, or other local carriers. Once your order has shipped, we will send the tracking number to you by email.
Estimated arrival time (Standard):
Processing Time: 3–5 business days
Transit Time: 7–15 business days
Estimated Total Delivery Time: 10–20 business days
| Destination | Processing Time | Shipping Time |
| USA | 3-5 business days | 7-15 business days |
| UK | 3-5 business days | 7-15 business days |
| Canada | 3-5 business days | 7-15 business days |
| Australia | 3-5 business days | 7-15 business days |
TAXES, DUTIES, AND CUSTOMS
Product prices on our website are displayed in USD. MavoGift does not currently collect taxes, customs duties, or import fees at checkout.
Depending on the destination country and local regulations, customers may be responsible for any applicable taxes, customs duties, import fees, or other government-imposed charges that are not collected by MavoGift.
These charges are determined by the relevant tax or customs authorities and may vary depending on the destination.
Tracking Information
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package at any time. If you encounter any issues with tracking, please contact us for assistance.
Important Notes
Correct Address: Please ensure that the shipping address you provide is correct. We are not responsible for delays or package losses due to incorrect address information.
Undeliverable Packages: If a package is returned due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment. Reshipping costs will be borne by the customer, unless the issue is due to product quality.
Lost or Damaged Packages: If your package is lost or arrives damaged during transit, please contact us at Support@MavoGift.com with your order number and, if applicable, photos of the damaged package and product. We will review the situation and work with you to provide an appropriate solution in accordance with our Refund & Return Policy.
Contact Us
If you have any questions about our shipping policies or need assistance, please feel free to contact us:
Email: Support@MavoGift.com
Phone: +1 (347) 381-9241