Refund policy

MODIFICATION AND CANCELLATION

After your order has been placed, you have 12 hours to contact our customer support team at Support@MavoGift.com to request modifications, including changes to size, color, shipping address, or cancellation. After the 12-hour period, the order may already be in the processing stage, and modifications or cancellations will no longer be possible. If our customer support team contacts you regarding order modifications but does not receive a response within 24 hours, we will continue processing the order based on the information you initially provided.

RETURN & REFUND POLICY

At MavoGift, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

To be eligible for a return, the item must be unused, unwashed, undamaged, and in its original condition. Any original tags or labels attached to the product must remain attached. Customers may request a return for reasons including, but not limited to, selecting the wrong size, color, design, or changing their mind about the purchase.

If the return is requested for a customer-related reason, including selecting the wrong size, color, or design, the customer is responsible for the return shipping costs.

If the item is defective, damaged upon arrival, materially different from the product description or images on our website, or the wrong item was sent due to our mistake, MavoGift will be responsible for the return shipping cost or provide another appropriate resolution.

If 30 days have passed since you received your order, unfortunately, we cannot offer a return or refund.

RETURN CONDITIONS

Returns, exchanges, or refunds may be requested within 30 days after delivery under the following conditions:

  • The return request is submitted within 30 days after delivery.
  • The item remains in its original condition. It is unused, unwashed, not damaged or altered.
  • The item is materially different from the product shown on our website.
  • The item is returned according to the return instructions provided by our customer support team.

Returns may be requested for customer-related reasons, including:

  • The customer selected the wrong size, color, or design when placing the order.
  • The customer changed their mind about the purchase.

For customer-related returns, the customer is responsible for the return shipping cost.

RETURNS NOT ACCEPTED

Returns are not accepted in the following situations:

  • The return request is submitted more than 30 days after delivery.
  • The item has been used, washed, damaged, or is not in its original condition.
  • The item was damaged due to improper use, improper care, or normal wear and tear.
  • The customer does not follow the return instructions provided by MavoGift.

WRONG, DAMAGED, OR DEFECTIVE ITEMS

If you receive:

  • The wrong item, size, color, or design due to our mistake;
  • An item that arrives damaged;
  • A defective item, or an item that is materially different from the product description or images shown on our website;

please contact us within 30 days after delivery. Please provide your order number and photos and/or videos showing the issue. We will review the information and provide an appropriate resolution, which may include a replacement, exchange, or refund.

When the issue is caused by our mistake or a defective or damaged product, MavoGift will be responsible for the applicable return shipping cost.

General Return Process

  1. Initiate a Return:
    Please email us at Support@MavoGift.com with photos and/or videos of the items and provide your order number.
  2. Return Instructions:
    Once we receive your request, we will process it within 1-3 business days and provide the return address and instructions.
  3. Ship the Item Back:
    If your return is accepted, we will provide the return address. Please send the return with a traceable shipping method.
  4. Refund or Exchange:
    We will inspect the item within 1-3 business days after receiving it and either issue a refund or send a replacement.

RETURN SHIPPING FEE

  • For customer-related returns, including returns due to an incorrect size, color, design, or a change of mind, the customer is responsible for the return shipping cost.
  • For returns caused by a defective, damaged, incorrect, or materially different item, MavoGift will be responsible for the applicable return shipping cost.

NOTE: The actual return shipping cost depends on the carrier, shipping method, package size, and return location. We do not charge a fixed return shipping fee.

REFUND (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, the refund will be issued to the original payment method. Refunds usually appear within 5–10 business days, depending on PayPal or your payment provider.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Support@MavoGift.com.

CONTACT US

If you would like to request a return, exchange, or refund, please contact us at:

Email: Support@MavoGift.com. Please include your order number and the reason for your return request.

This policy is provided by Mavogift Inc, the operator of MavoGift.